4 guides
Most of what goes wrong with a broadband contract happens after you sign it: a rise you did not budget for, a minimum term that outlasts your circumstances, an exit fee that costs more than the increase it was meant to escape. These guides work through the arithmetic and the actual wording in the contract, so you can see what you are agreeing to — and what your options are once the price changes.
Mid-contract price rises explained: how the old inflation formula worked, what the 2025 rules changed, how to work out your own 24-month total, and what you can do before the rise lands.
Read the guideHow the early disconnection charge is worked out, the five situations where you can leave without paying it, what to say when you cancel, and how to escalate when the provider refuses.
Read the guideWho qualifies for a social tariff, what the main ones cost, why take-up is so low, and what to do if your provider does not offer one.
Read the guideWhat the annual spring rise means for your bill, exactly where to find your own figure, how the early exit charge is worked out, and the narrow set of circumstances where you can leave penalty-free.
Read the guide4 guides · updated regularly · no paid placement